NADRA Technologies (NTL) Jobs in 2026 are the opportunity to work in a professional career that’s responsible and open to the public different from typical call centers. Instead of selling items, NTL agents support Pakistan’s identity system by helping citizens locate their CNICs, solve Pak-Identity problems and assist overseas Pakistanis. This is a role that combines security, trust among the masses, public exposure and stability..
These are contract positions based in Islamabad/Rawalpindi, ideal for graduates with customer service experience who want a credible entry into Pakistan’s digital infrastructure.
Deadline: 07 February 2026
About NADRA Technologies Limited (NTL)
NADRA Technologies Limited is the company’s technical and commercial arm. National Database and Registration Authority. NTL operates large-scale digital services, including:
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National Contact Center Operations (Helpline 7000)
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Support for Pak-Identity
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e-Sahulat franchise network
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Digital ID and smart card solutions
Being a part of NTL is about supporting the technology used by millions of citizens a task that only a handful of call centers can take on.
Recruitment Verdict: Who Should Apply
This hire targets skilled customer service specialists not sales representatives.
Best fit for:
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Graduates who have two to three years customer support/call center experience
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Candidates looking for reliability and stability over commissions
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IT/CS students who want experience with backend systems
The majority of freshers are not considered for shortlisting unless an ad clearly specifies otherwise.
Position Overview: Call Center Agent (NTL)
| Item | Details |
|---|---|
| Post | Call Center Agent |
| Employer | NADRA Technologies Limited |
| Location | Islamabad / Rawalpindi |
| Nature | Contract |
| Deadline | 07 February 2026 |
Salary and Perks Base Pay in comparison to. Take-Home
The take-home pay of NTL increases by implementing KPIs and shift allowances.
| Component | Estimated Monthly Value | Details |
|---|---|---|
| Basic Salary | PKR 35,000 – 45,000 | Fixed |
| Shift Allowance | + PKR 5,000 – 10,000 | Night shifts and evening shifts |
| Performance Bonus | KPI-based | Quality of call and resolution time |
| Total Potential | ~ PKR 50,000+ | By shifting and KPIs |
Check the reality: Income is steady and consistent. There is no sales pressure.
Job Role: What Will You Actually Do?
Answer questions on NADRA helpline (7000) with accuracy and sensitivity.
Common Citizen Support Scenarios
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CNIC Tracking Monitor application’s status as well as timelines
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Pak-Identity Assistance: Guide users with fingerprints or uploads
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Succession Certificates Guideline for documenting families
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complaints: Log and route problems from Registration Centers (NRCs)
The job requires patience, a sense of clarity and a sense of confidentiality.
Selection Process: Skills Come First
NTL screen for high-quality before interviews.
What to Prepare
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Type Speed 35-40WPM (practice using the typing equipment)
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Computer Skills: MS Office basics (Excel for ticket logs)
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Listening accents from the rural Pakistan to callers from the USA/UK
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Communications: Clear Urdu & English (regional languages are an advantage)
Eligibility Criteria Checklist
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Education graduation (14/16 years) Recognized by HEC
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Experiential: 2-3 years working in call centers or customer service
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Age: 18-28 years
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languages: Urdu and English (Pashto/Sindhi is a bonus)
How to Apply (NADRA Careers Portal – Digital Only)
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Go to careers.nadra.gov.pk
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Search “Call Center Agent – NTL”
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Fill out the online application (education and work previous experience)
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Upload a clean photo as well as scanning of degrees
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Submit
Important: Keep your phone ON test/interview updates come via SMS (Sender ID: NADRA or 7000).
Deadline: 07 February 2026
Pro Tips to Get Shortlisted
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The highlight issues that have been resolved and not sales figures
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Make sure you emphasize the importance of confidentiality, accuracy and compassion
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Discuss your experience using tickets and CRM.
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You should be open for night shifts and evening shifts (boosts take-home)
Why NTL Is a Smart Career Entry Point
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National-scale systems exposure
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A stable, hygienic workplace
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A clear set of SOPs and high quality standards
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A strong CV is a must for any future IT/Government positions.
FAQs – NADRA Technologies (NTL) Jobs 2026
Does this count as a sale job?
No citizen Support only.
Does the job last forever?
Contract-based (extensions dependent on project performance or needs).
Do night shifts require a minimum?
Rotational Night shifts pay more.
Can freshers be considered fresh?
Typically there is no requirement for experience.
What is the best way to get testing information?
Via SMS sent from NADRA/7000.
Conclusion: Should You Apply for NTL Call Center Jobs 2026?
If you are looking for to find a reliable, accountable job in a call center that pays a steady salary and impact across the nation, NADRA Technologies (NTL) jobs 2026 is a great option. Develop your skills, submit an application online and make it to the deadline of 07 February 2026. date.